Award‑winning UX Product Designer and Researcher with 7+ years of experience designing human‑centred digital and robotic systems, specialising in Human–Robot Interaction (HRI) and complex socio‑technical environments.

Trusted design partner in high‑stakes, real‑world deployments, shaping product direction by aligning user needs, engineering constraints, and organizational goals across healthcare and community sectors.

Deeply grounded in qualitative UX research, with complementary experience using data analysis and visualisation to support evidence‑based design decisions. NN/g UX Certified (Research Specialisation).

Work Experience

UX Product Designer (HRI & Emerging Systems)

Delta Electronics Int'l (Singapore) Pte Ltd (Delta Research Centre) - Mobile Robotics Team

• Jul 2018 - Dec 2025

  • Operated as the sole UX designer embedded within a robotics R&D team, owning end‑to‑end research, interaction design, and pilot evaluation across multiple autonomous system initiatives.

  • Led qualitative user research (interviews, contextual inquiry, site studies) for autonomous delivery robots, translating behavioral insights and environmental constraints into actionable HRI design principles.

  • Designed interaction behaviors and user workflows for real‑world robotic deployments in healthcare and public‑housing environments, balancing safety, usability, trust, and operational constraints.

    Robot ‘butler’ trial launched at HDB rental block to deliver meals to homebound seniors

  • Shaped product strategy by synthesizing research findings, pilot outcomes, and system limitations into clear design recommendations for engineering and leadership stakeholders, leading to multiple design iterations of robotic product line.

  • Cross-Site Leadership | Lead UX researcher for a multi-site product team (Singapore & Taipei), overseeing a Knowledge Management and Training platform for B2B and B2C markets.

Digital Strategist

Tandem Ministries (New Zealand), Cru Asia Ltd.

• Aug 2007 – Feb 2018 [ Tap to Expand ]

Key Achievements

• HRI Design Framework | Defined core human–robot interaction principles that guided the design and deployment of autonomous delivery service robots.
• Public‑Realm Innovation | Led Singapore’s first autonomous service robot (“robot butler”) pilot in public housing, designing interaction behaviours for safe, intuitive navigation across shared corridors and elevator systems.
• Design‑Led Technical Validation | Delivered cross‑domain proof‑of‑concept trials, from AR/VR learning systems to smart environmental monitoring, evaluating user experience, feasibility, and system constraints to inform product roadmaps for major stakeholders, including Mandai Wildlife Group, Changi General Hospital, DP Architects.

Skills

• UX Research: Field studies, user interviews, moderated and unmoderated testing
• Usability Research: Interview planning, protocol design, insight synthesis
• Usability Testing: Task design, facilitation, behavioral observation, findings reporting
• Service Design: Journey mapping, service blueprinting, workflow analysis
• Visual Design: Wireframing, dashboard design, layout systems, information hierarchy
• Interaction Design: Low‑to-mid fidelity prototypes, flows, UI behaviors

• Data Analytics: Data wrangling, exploratory analysis, statistical techniques
• Data Visualisation: Dashboarding, storytelling, insight communication
• Machine Learning (Foundational): Classification, regression, model evaluation
• Tools: Python (analytics), Alteryx (in progress), data viz tools like Power BI

Familiar Tools

• Figma | XD & similar software
• Photoshop | Illustrator & similar software
• Davinci Resolve | Premiere Pro & similar software

Languages

English 🇸🇬🇬🇧🇺🇸

Read 5/5 | Write 5/5 | Spoken 5/5

Mandarin 🇸🇬🇨🇳🇹🇼

Read 4/5 | Write 4/5 | Spoken 4/5